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FAQ - frequently asked questions
A selection of the most common requests made by our customers
6 most frequently asked questions
How can I place my order online?
How long does it take to register/set up a customer account?
How soon can I start placing orders online?
How can I track my package?
Can I view my invoices online?
What is the returns policy?
Customer Account
Explore the benefits of having a Customer account with Ivoclar.com
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Products
Shop
Academy
Services
Products
What is an eIFU?
Where can I find my instructions for use or the eIFU for my product?
What is the Download Center?
Shop
Registration
How can I place my order online?
How long does it take to register/set up a customer account?
How soon can I start placing orders online?
Ordering
How can I manage my preferred dealers online?
Can I ship my order outside of the United States?
Can I make a favorites list?
How do I use quick order?
How do I apply a promo code when placing my order online?
How can I find out who my sales rep is?
Delivery
How do I change or cancel my order?
How can I track my package?
When will my order ship?
How can I update my address or payment information?
Payment
Can I pay my bill or invoice online?
Can I view my invoices online?
Can I remove a credit card I have saved online?
Returns
What is the returns policy?
How can I get an RMA#?
Academy
Where is my link to join a live webinar?
Can I rewatch a webinar?
Where can I find my certificates for the courses I have completed?
What happens If I don’t pass my quiz?
How can I contact someone for further information about an educational offering?
Services
I have a question or request – what now?
What do I do in case of a repair?
What is the warranty for Ivoclar equipment?
How do I schedule a maintenance?
Where do I find live status information about my device?
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