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    FAQ - most frequently asked questions
    Ivoclar's answers to your most frequently asked questions
    6 most frequently asked questions
    How can I place my order online?
    Why does it take so long to register / set up an account?
    How soon can I start placing orders online?
    Why can’t I login and see pricing if I created a guest account?
    How do I change or cancel my order?
    Why can’t I order some products online? Some products only have a “Contact Us” button. Why can’t I see pricing?
    Are you an Ivoclar customer?
    Explore the benefits of having a Customer account with Ivoclar.com
    Create your customer account
    Products
    Shop
    Academy
    Services
    Products
    What is an eIFU?
    Where can I find my instructions for use or the eIFU for my product?
    What is the Download Center?
    What are Ivoclar actions to reduce plastic waste?
    Why Ivoclar redesigns packaging?
    Shop

    Registration
    How can I place my order online?
    Why does it take so long to register / set up an account?
    How soon can I tart placing orders online?
    Ordering
    Will I receive an order confirmation once my order has been placed?
    Where do my orders ship from ?
    Can I make a favourites list?
    How do I use quick order?
    How do I apply a promo code when placing my order online?
    Delivery
    How do I change or cancel my order?
    What if I have my own shipping account I want to use?
    I placed my order today. When will it ship? What delivery times can I expect?
    Can I add a different shipping address to my online account?
    Payment
    Can I order by credit card?
    Can I remove a credit card I have saved online?
    How do I Pay my Account?
    Returns
    What is the returns policy?
    How can I get an RMA#?
    General questions
    How do I change my email updates, promotions and special offer?
    Academy
    Where is my link to join a live webinar?
    Can I rewatch a webinar?
    Where can I find my certificates for the courses I have completed?
    What happens If I don’t pass my quiz?
    How can I contact someone for further information about an educational offering?
    Services
    I have a question or request – what now?
    What do I do in case of a repair?
    What is the warranty for Ivoclar equipment?
    How do I schedule a maintenance?
    Where do I find live status information about my device?