FAQ - Ivoclar Smile
Your questions – our answers.
Using the app

Ivoclar Smile enables a patient to visualize their future smile in a fast, simple and at the same time professional way. It shows the esthetic results of a treatment in real-time and helps the dentist to build the patient’s trust right from the start. The new app offers the patient an easy-to-use tool to envisage themselves with their beautiful new smile. Together with the dentist they will gain the confidence to start the treatment, and they will be able to share this future smile with their friends. Ivoclar Smile is a fast and simple way for both the dentist and patient to launch the treatment together. Communication becomes simple and engaging because the patient is motivated throughout the process.

Ivoclar Smile aims to guide users through the application by using well-known UI components and expedient journeys.

  • On the one hand, the basic version of Ivoclar Smile is designed to obtain a fast output in an easy way. This version can be used for free.
  • On the other hand, Ivoclar Smile enables professionals to apply advanced adjustment possibilities. This version of the application must be purchased.

When taking a picture of your patient with Ivoclar Smile, please use the rear camera of your iPad. Better front views of the face can be taken with the rear camera. Make sure that the subject is not too far away. The head should fill out the markings on the screen.

 

The quality of the preview essentially depends on the lighting. For better results, use bright light from the front to fully illuminate the face and mouth area. Light only from behind or above has a negative effect on the picture quality.

Ivoclar Smile uses modern technologies such as Augmented Reality and Artificial Intelligence to incorporate the potential treatment outcome into a currently captured picture of the real world.

No, the tooth shade or tooth shape cannot be identified with the app.

Yes, pictures can be taken whilst an OptraGate is in place.

No, taking pictures whilst the patient is wearing fixed braces will lead to suboptimal results because the app cannot recognize the natural tooth structure.

To present the result of the preview to your patient, switch on the front-facing camera. The patient can now see themselves with the dental makeover as if they were looking into a mirror.

There are two categories of tooth libraries:

  • Natural – lifelike esthetics
  • Denture – removable restorations
Saving and Sharing Content

Yes, pictures of the before-and-after screen can be shared as a PNG file via email: e.g. with the patient or technician.

Yes, videos can be shared as an MP4 file via email: e.g. with the patient or technician. In some countries this requires registration on the Ivoclar portal.

Yes, previews and before-after impressions can be stored and assigned to a particular patient so that they can be reopened in retrospect. However this functionality is available only in professional version.

 

Yes, the files can be shared with the lab / technicians in a PNG or MP4 format. In the current app version, there is no possibility to export other file formats or integrate into a CAD program.

No, it is not possible to import pictures or CAD design files to the Ivoclar Smile Application.

Using the app on several devices

Yes, you can use Ivoclar Smile on up to eight devices, as long as the devices are all associated with the same Apple ID. Your Apple ID is the account that allows you to access all your Apple services and enables your devices to work together seamlessly. The Apple ID works independently of the device being used: support.apple.com/en-us/HT204074

No. Subscriptions cannot be shared with others via Family Sharing. The subscription can only be shared on devices that are associated with the same Apple ID: support.apple.com/en-us/HT203046

Hardware

To run Ivoclar Smile we recommend using an iPad (Apple) with a 64-bit CPU and software version iOS 14 or later.

No, it is not possible to use Ivoclar Smile on Android devices.

No, the app is based on the iOS operating system and can only be run with iPad or iPhone from Apple. The app does not run on Android- or Windows-based devices for the time being.

No, Ivoclar Smile has been designed for use on an iPad.

Purchase Process, Payment, Subscription

The app is globally available for the time being.

Tap the App Store Icon on the iPad and log in with your Apple ID. If you do not have an Apple ID yet, you must first create one. Enter Ivoclar Smile in the search field in the upper righthand corner. Tap "download" and then tap "install". As soon as Ivoclar Smile is successfully installed on the device, the button "open" will be shown. In addition, you will see an Ivoclar Smile icon on the device’s home screen.

The Ivoclar Smile app is free of charge. However, it offers subscription based in-app purchases to allow users to buy dynamic content for a set period. This type of subscription renews itself automatically unless cancelled by the user. If you want to purchase it, in some countries, this requires registration on the Ivoclar portal. In a second step you can make an in-app purchase by clicking on the related button on the Paywall Screen or directly in the App Store. You will be asked to enter your credit card details. Once you have registered your credit card, it will be associated with your Apple ID and invoiced according to your chosen subscription. Ivoclar Smile offers monthly and annual subscriptions.

Additional Information can be found here: